About Us Sense World Music are completely dedicated to your total satisfaction. If you have any suggestions or comments please Contact us at : Our Contact details: Sense World Music 93 Belgrave Road Leicester LE4 6AS U.K Phone : ++44(0)116 2667046 Fax : ++44(0)116 2610480 Email: Info@senseworldmusic.com VAT No.GB371897214 Making A Purchase Making a purchase could not be easier, just browse our catalog, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Check Out" and you will be asked for a few details that we need to be able to satisfy the order. Credit Cards: Sense World Music.Com can process all major credit and debit cards, including Visa, MasterCard, Eurocard, American Express, Switch, Delta, Visa Electron, Laser, Solo, and JCB. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. Shipping And Handling The Following shipping options are available for you to select: First Class Mail: This will be despatched first class by Royal Mail. We have been advised by Royal Mail that packages sent by first class mail generally arrive within 1-2 days of posting.( U.K Only) International Air: This will be despatched first class(registered post) by Royal Mail.Upon entering the shipping country,it will the postal system of the country concerned.It is our experience that goods delivered using this method arrive within 3-5 working days of despatch for European destinations,and within 5-7 working days of despatch for the Rest Of The World. Custom Charges: Sense World Music.Com does not charge any customs duties on International shipments.If any additional customs charges are incurred during your shipment,they are not calculated or monitored by us nor are they the responsibility of Sense World Music.Com. While we do not expect that there will be any additional charges attached to your order,we recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your on-line order. Delivery Schedule Senseworldmusic.com will deliver the product(s) you ordered to the address that you give Senseworldmusic.com for delivery. We aim to despatch orders within 24 hours of receiving them properly authorised. Senseworldmusic.com endeavour to deliver the product(s) to you as soon as possible. Details of Senseworldmusic.com's arrangements for delivery and delivery charges are subject to Senseworldmusic.com's shipping & handling Policy. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . (check above : Shipment & Handling) Credit Card Security SENSEWORLDMUSIC.COM IS DEDICATED TO GIVING YOU A SECURE ON-LINE BUYING EXPERIENCE. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site, so you can have complete confidence in the security of your on-line buying experience. Guarantee We guarantee your satisfaction. If you are not satisfied with your product please read our returns policy. Reaching Us If you need to reach us, please email us on info@senseworldmusic, alternatively, you can call on International +44 (0)116 2667046 or fax us on ++44(0)116 2610480 or write to us at Sense World Music,93 Belgrave Road,Leicester,LE4 6AS, U.K Privacy Policy At Senseworldmusic.com, We are committed to protecting your privacy.We use the information we collect about you to process orders and to provide a more personalized shopping experince. What information do we collect & how do we use it? When you order,we need to know your name, e-mail address, delivery address ,credit or debit card number and expiry date.This allows us to process and complete your orders and to notify you of your order status. We also ask for your telephone number,which unables us to contact you urgently if there is a problem with your order. We may also use the information we collect to occasionally notify you about about important functionality change to the Web site, new Senseworldmusic.com services and special offers we think you may find valuable. (If you would rather not receive this information, please send a blank e-mail to remove@senseworldmusic.com) When you place orders at Senseworldmusic.com, we offer the use of a secure server.The secure server software encrpts all information you input before it is sent to us; furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information, which you have given us. To prevent unauthorised access, our security procedures mean that we may occasionally request proof of idenity before we are able to disclose sensitive information to you. Senseworldmusic.com does not sell ,trade, or rent your personal information to others. We may provide aggregate statistics about our customers ,sales, traffic patterns and related site information to reputable third-party vendors,but these statistics will include No personally identifying information. Returns Policy Senseworldmusic.com hopes that all its customers are happy with their purchases.If the product(s) Senseworldmusic.com delivers are NOT what you ordered or are defective or damaged, please let us know within 7 days of receipt of the product (returns@senseworldmusic.com). Senseworldmusic.com will provide a replacement in accordance with its returns policy. Remittance Terms Your remittance is taken only when we are ready to despatch your order and after full credit card authorisation has been carried out.